Small Dog Electronics in South Burlington, VT Closed now

Reviews about Small Dog Electronics

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  August 10, 2019, by kris kemp
  Small Dog is the worst electronics store I've ever done business with. It's pretty cliquish. When you walk in, you'll see employees standing around talking to customers for long periods of time but it's difficult to get help there. The technical department is inconsiderate and rude. I was standing in line, with cash, ready to pay for a repair, and the guy behind the counter was talking softly and asking a bunch of questions to the lady in front, while a line of people formed behind me. It got so bad that two students behind me announced "they need to get some more people behind the counter" or something to that effect. But this guy kept jabbering, ignoring the growing line. I don't like standing in lines as I'm sure no one else does, either. While he kept on being really, really slow with the customer at the counter, I saw two tech service employees standing around at the back, doing nothing. What's going on? Seriously? They should have been attentive and considerate and been up at the counter to ask someone else if they needed help. Pathetic. When I finally got to the counter to pick up my computer, the guy wouldn't give it to me until I returned with a receipt, showing I had paid, and he fumbled around the computer for 5 minutes like he didn't know what was going on, even though I had given him an order receipt. Finally, he prints a receipt and tells me to go to the other counter to pay. What? So, I have to wait in line again to pay, get a receipt from that guy, then return to the service counter with that receipt to pay for the computer. And when I returned, I cut in line, as the first guy instructed me to come up to the front. Horrible customer service, inconsiderate and rude. Pretty much like the employees of City Market, the most over priced market in Burlington, where the employees acting like you're interrupting them. And what's with the little toy dogs in bags in pails on the counter? Listen ... skip the gimmicks. If you have GREAT customer service and considerate help, with fair prices, you will do well. Small Dog Electronics is a place to avoid. Cliquish clerks. Overpriced service. Rude employees. Skip this place.